Genaro Garza

Web Designer | Genarogarzajr@gmail.com

ABOUT

I'm a longtime IT tech with a focus on hardware. Recently I decided to switch to web development

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EDUCATION

Web Developer
Codeup WebDev School
12 week intensive immersive book camp

Graduated 2014

Bachelors Business Administation - IT
University of Texas at San antonio

Graduated 2001



My work experience. Click on each to expand.

HCA Corp.
08/2008 - 05/2014
  • Installed and repaired terminals, personal computers, printers, cabling, and related software products for HCA facilities and divisions
  • Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
  • Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
  • Logs and tracks problems in Remedy Tracking system
  • Mentors, trains and supports entry-level technical analysts
  • Performs facility-based moves, adds, and changes (MACs), as needed
  • Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
  • Provides 24x7 on-call support based on division IT staff rotation, and carries a cell phone as warranted
  • Aids and trains users on division and facility technology
  • Performs preventative maintenance
  • Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software
  • Effectively works with customers, Service Desk and Technical Services personnel
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Adheres to and supports HCA IT&S standards, policies and procedures
  • Provided desktop support for Methodist , Womens, Childrens and MASH hospitals
  • Assisted with Tech refresh project to replace obsolete PCs
  • Updated Cisco WCS maps for all Access Points
  • Supported and updated Neuron devices
Technisource
3/08 – 10/08
• Worked for HCA Physician Support team to support Doctors on the new HCA web portal
Hartford Insurance
6/07 to 3/08
  • Provided Level 3 software technical phone and desktop support for over 30000 customers.
  • Provided Lotus Notes support for Hartford Life employees
  • Preformed Level 3 laptop support for over 5000 remote customers.
  • Documented and routed all issues into Remedy tracking system
  • Configured and troubleshooted Nortel Contivity VPN issues
  • Provided Linksys and D-Link Router troubleshooting for remote users
  • Migrated updated and contributed data to ‘Confluence’ knowledgebase
  • Technical support trainer for new service desk employees.
SKILLS

Javascript


Bootstrap


jQuery


HTML/CSS


PHP


MySQL



PORTFOLIO

Fizz Buzz

Epic first time program designed to test programmers ability to write logic.

design

Address Book

My first PHP/HTML project

front-end

Address Book

My second PHP/HTML project

web design



CONTACT

Email
genarogarzajr@gmail.com

Location
San Antonio, TX

Phone
210-881-7872

SOCIAL LINKS